top of page
VioPixel Music Group - Seattle, Washington

Privacy Policy

A Legal Disclaimer

VIOPIXEL MUSIC GROUP — PRIVACY POLICY
Effective Date: May 19, 2024

​

This Privacy Policy outlines how VioPixel Music Group ("VioPixel," "we," "us," or "our"), a Washington State Corporation headquartered in Seattle, Washington, collects, uses, processes, discloses, and protects the personal information of its users, clients, partners, artists, website visitors, mobile app users, and others (collectively, "you" or "your"). This policy applies to all interactions with VioPixel Music Group, including use of our websites, mobile apps, social media pages, in-person events, ticketing systems, phone or email correspondence, and any other services or platforms where this policy is referenced.

​

1. SCOPE OF POLICY

​

This Privacy Policy applies to all platforms operated by or affiliated with VioPixel Music Group, including but not limited to:

​

  • Websites hosted under the viopixelmusic.com domain

  • Mobile applications and web-based tools

  • Email and SMS communication

  • Box office and ticketing platforms

  • Partnered event platforms and live venues

  • Customer support and CRM systems

​

This policy covers data collected:

​

  • Directly from you (e.g., form submissions, ticket purchases, event registrations)

  • Automatically through digital interaction (e.g., cookies, device data, geolocation)

  • Indirectly from third parties (e.g., social media APIs, sponsors, ticket resellers, advertising networks)

​

2. INFORMATION WE COLLECT

We collect the following categories of personal information:

​

A. Identifiers

  • Full legal name, aliases, username, and unique account identifiers

  • Email address

  • Mailing address and ZIP code

  • Telephone number

  • Date of birth

​

B. Financial & Transactional Data

  • Credit/debit card numbers (processed via PCI-compliant third-party processors)

  • Billing and shipping details

  • Purchase history

  • Ticket transfer data

  • Refund and chargeback information

​

C. Event & Fan Profile Information

  • Event attendance history

  • Seating preferences

  • Accessibility requirements

  • Emergency contact information

  • Survey and questionnaire responses

​

D. Technical Data

  • IP address

  • Browser type and version

  • Device identifiers and operating system

  • Referring and exit URLs

  • Session duration, clickstream data, site navigation paths

  • Geolocation data (GPS, Wi-Fi, cell tower triangulation)

​

E. Demographics & Sensitive Data

  • Age range, gender, race or ethnicity (when voluntarily disclosed)

  • Accessibility or health accommodations

  • Health status (in compliance with public health laws, e.g., infectious disease protocols)

  • Photo, video, and audio surveillance at venues

  • Government-issued IDs (e.g., passport, driver’s license) where legally required

​

F. User-Generated Content & Communications

  • Emails and messages sent to support

  • Social media interactions and posts referencing our pages

  • Uploaded media (photos, video, music)

  • Contest or promotion entries

​

3. HOW WE COLLECT INFORMATION

​

A. Direct Collection

We collect personal information when you:

​

  • Purchase tickets through our platforms

  • Create an account on our website or app

  • Register for events or promotions

  • Contact our support team

  • Submit forms (e.g., accessibility, press credentials, VIP requests)

​

B. Passive Collection

We use cookies, web beacons, pixels, and other technologies to collect data automatically as you:

​

  • Browse our website or mobile apps

  • Interact with our email campaigns

  • Click ads or visit landing pages from third-party sites

​

C. Third-Party Sources

We may collect data from:

​

  • Social media platforms when you connect your accounts

  • Ticketing partners and resale platforms

  • Artists, venues, and event sponsors

  • Marketing and advertising networks

  • Data brokers (where legally permitted)

  • Analytics and CRM tools

​

4. HOW WE USE YOUR INFORMATION

We use the personal information we collect for various lawful purposes, including:

​

A. Contractual and Transactional Purposes

  • Fulfill purchases and process payments

  • Issue e-tickets and confirmations

  • Handle refunds, cancellations, and transfers

  • Provide customer service

​

B. Communication Purposes

  • Send transactional and account-related emails

  • Notify you of event updates, security issues, or changes to our policies

  • Respond to inquiries or support requests

​

C. Marketing and Personalization

  • Provide personalized event recommendations

  • Send promotional offers, newsletters, and surveys

  • Tailor marketing content based on preferences and behavior

  • Display targeted ads on social platforms and search engines

​

D. Analytics and Platform Improvement

  • Analyze web traffic and usage patterns

  • Test and optimize user experience

  • Improve content, layouts, features, and accessibility

​

E. Legal and Compliance

  • Enforce our Terms & Conditions

  • Comply with legal obligations, subpoenas, and governmental requests

  • Protect the safety of attendees and employees

  • Detect, investigate, and prevent fraud or illegal activities

​

5. HOW WE SHARE YOUR INFORMATION

Your information may be disclosed to the following categories of recipients:

​

A. Internal Entities

  • Our affiliated divisions (e.g., Event Management, Digital Marketing, Artist Services)

​

B. External Service Providers

  • Payment processors

  • Ticketing and access control platforms

  • Email and SMS delivery vendors

  • Web hosting, cloud storage, and data analytics firms

  • Customer support and helpdesk software providers

​

C. Business Partners

  • Artists and performers associated with your events

  • Venue operators and promoters

  • Third-party merchandise vendors

  • Sponsor brands with whom you have interacted

​

D. Legal and Regulatory Authorities

  • Government bodies in accordance with applicable laws

  • Public health authorities

  • Law enforcement when compelled by subpoena or court order

​

E. Business Transfers

  • In the event of a merger, acquisition, asset sale, bankruptcy, or reorganization

​

6. YOUR PRIVACY RIGHTS & CONTROLS

Depending on your jurisdiction, you may have the right to:

​

  • Access the data we hold about you

  • Correct inaccurate personal information

  • Delete personal information (with legal exceptions)

  • Object to or restrict certain processing

  • Opt-out of targeted advertising and profiling

  • Withdraw consent where previously given

  • Receive a portable copy of your data

​

You may exercise these rights by contacting us at support@viopixelmusic.com or mailing a request to:

​

We reserve the right to verify your identity before fulfilling requests and may require a government-issued ID or confirmation via email.

​

7. DATA SECURITY

We implement appropriate technical and organizational measures to secure your personal information, including:

​

  • HTTPS encryption

  • PCI-compliant payment gateways

  • Firewall-protected servers

  • Role-based access controls

  • Regular vulnerability scans and audits

​

However, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

​

8. DATA RETENTION

We retain personal information only as long as necessary to:

​

  • Fulfill services and transactions

  • Comply with legal, tax, and accounting requirements

  • Enforce agreements and resolve disputes

​

When data is no longer needed, it will be securely deleted or anonymized in accordance with our internal retention policy.

​

9. CHILDREN’S PRIVACY

Our platforms are not intended for users under the age of 16. We do not knowingly collect or store personal data from children. If we become aware that a minor has submitted personal information, we will delete it immediately.

​

10. INTERNATIONAL DATA TRANSFERS

If you access our services from outside the United States, you understand that your information may be transferred, stored, and processed in the United States or other countries that may have different data protection laws than your country of residence.

​

11. THIRD-PARTY LINKS & INTEGRATIONS

Our services may include links or embedded content from third parties. We do not control and are not responsible for their privacy practices. We encourage you to read their policies before interacting with their platforms.

​

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. If we make material changes, we will notify you via email or through our website. The revised policy will be effective as of the updated "Effective Date" listed above.

​

13. CONTACT US

For any questions, complaints, or requests related to this policy, please contact:

Email: support@viopixelmusic.com

bottom of page